Actors FAQ
What's a "session
code" and where do I enter it? View Answer
How much do prints cost? View Answer
Are color prints more
expensive than black & white? View Answer
What about sepia prints? View Answer
Do you offer discounts
for quantity? View Answer
How do I order prints? View Answer
Can I customize my own
proof sheet? View Answer
How many images fit on
one proof sheet? View Answer
The camera added ten years.
Can you take them off? View Answer
How expensive is retouching? View Answer
Is there a cheaper alternative
to retouching? View Answer
Can I order from out of
state? View Answer
What are online proofs? View Answer
Can I share my online
proofs? View Answer
My session consists of
4,835 pictures! Is there a way to select only a few of them to share? View Answer
Can I extend the time
limit on my online proofs? View Answer
My online proofs have
expired! How do I get them back? View Answer
Do I use the online proofs
to order paper proofs? View Answer
How much does that cost? View Answer
My online session is not
coming up! What do I do? View Answer
What the hell is a cookie? View Answer
Can I use Argentum in
conjunction with online casting? View Answer
Photographer's FAQ
The photo session's done.
How do I get the images to you? View Answer
What if I only have a
few images to upload? View Answer
Who pays for your services?
Me or the client? View Answer
Can I view the images
online once they're uploaded? View Answer
General FAQ
Where are you guys? View Answer
How do I get there? View Answer
What does your building
look like from space? View Answer
Do you work with digital
images? View Answer
Do you work with traditional
film? View Answer
Do you do anything else
besides head shots? View Answer
Do you have any examples
of your work I can look at? View Answer
Do you have a list of
photographers I can look at? View Answer
Do you have a price list
I can look at?" View Answer
What is the nature of
evil? View Answer
What does "Argentum" mean? View Answer
Actor's Answers
What's a "session code" and where do I enter it?
A session
code is a unique alphanumeric code that we email to
you when your photo session is uploaded and ready for viewing.
On almost every page of the Argentum website there's a session
code field just waiting for you to type that code in. Once you
do you will be transported to your online proofs. IMPORTANT:
Your session codes are case sensitive! Make sure you enter
it exactly as given to you or it will not work.
How much do prints cost?
It depends on the size and quantity. For a complete list, go here. If you'd like a printable list, click here (78k pdf).
Are color prints more expensive than black & white?
Nope.
What about sepia prints?
Again, nope. Prints are the same price, regardless of color.
Do you offer discounts for quantity?
Yes. Substantial discounts. Check out the pricing page for the handy chart.
How do I order prints?
Once you've logged on to your photo session and are viewing
the online proofs, ordering goes like this: Point. Click.
Can I customize my own proof sheet?
Absolutely. While perusing your online proof sheet, mark off the images
you want on your custom proof sheet by marking them as your favorites.
Then proceed to the order page to place your order.
How many images fit on one proof sheet?
49. That's seven by seven. Just think Gold Rush. Or The
Bay Area football team.
The camera added ten years. Can you take them off?
Our expert photo retouchers can do amazing things to your custom prints. To get a glimpse of what's possible, check out our Retouching Page.
How expensive is retouching?
Pricing varies from job to job and will be quoted upon request.
Is there a cheaper alternative to retouching?
Sometimes, clever cropping or re-compostion can eliminate
background or foreground distractions you may wish to eliminate.Come
in and talk with us.
Can I order from out of state?
Absolutely. So much of what we do can be accessed by the
internet you can order from a dog sled in Siberia if you'd like.
What are online proofs?
Online proofs eliminate the quaint tradition of poring
over multiple pages of paper proof sheets in search of the perfect headshot.
Shortly after your photo session you will receive an email from us containing
your session code. Visit our web site, enter
your code and enjoy convenient browsing, inspection and organization
of your entire photo shoot.
Can I share my online proofs?
Absolutely. You'll notice while perusing your images that
there's a button that reads, "Share In Email." Click it. Then
enter the email addresses of the people with whom you'd like to share
your pics. An email will be dispatched immediately containing the session code for your proofs.
My session consists of 4,835 pictures! Is there a way to select only a few of them to share?
Once you've marked several images as your favorites, click
the button that reads "view favorites." You'll then see a button
you can use to share your favorite images with whomever you'd like.
Can I extend the time limit on my online proofs?
Yes. A few days before your session expires you'll receive an email with instructions on how to extend your proof deadline if you wish to do so.
My online proofs have expired! How do I get them back?
Simply visit the Argentum home page and enter your session code. Follow the prompts to renew
your session.
Do I use the online proofs to order paper proofs?
Absolutely. You can place ANY order you wish from your online proofs, including 4x6 and 8x10
prints in any quantity.
How much does that cost?
Depends. Check this page out for a good idea on what to expect. Price-wise.
My online session is not coming up! What do I do?
This could be the result of any number of things. For example, is your computer turned on? How about your modem? Are you connected to the web? In our experience, the most common difficulty experienced by our clients has to do with the afflicted browser's ability to accept "cookies." What the hell is a cookie, you ask? Read on...
What the hell is a cookie?
It's a little nugget of informative goodness that our web servers toss onto your computer so they know who you are every time you load a page. Your computer must be configured to accept cookies (not necessarily ALL cookies, but our own at the very least) in order for the online proof process to work. Click here to read about how to make sure your browser is set to accept session cookies.
Can I use Argentum in conjunction with online casting?
Why, yes. Once you've got the setup you like and you're ready to get images over to casting sites, let us know. We can help set it up for you.
Photographer's Answers
The photo session's done. How do I get the images to you?
Photo sessions should be saved to disc and either brought or mailed in to us. For complete details on the process, click here.
What if I only have a few images to upload?
If you have individual images to upload (e.g. for printing
purposes) you can upload via FTP. At the bottom of the navigation menu
to your left is an "Upload" button. Click this and follow the
instructions. But before you upload, read the guidelines.
Who pays for your services? Me or the client?
Depends. You can specify who's picking up the tab when you submit your photo shoot to us. Some photographers include the initial online proof session with their total package. Some leave that to the client.
Can I view the images online once they're uploaded?
Absolutely. Both the photographer and the client get a copy of the session code.
General Answers
Where are you guys?
In Hollywood. City of Dreams. 6550 Sunset Blvd, to be exact. Address and contact information can be found on the Contact Page.
How do I get there?
Detailed directions can be found on the Contact Page.
What does your building look like from space?
Like this.
Do you work with digital images?
Almost exclusively. The quality and flexibility of digital photography is so good that the entire process can be done using computers, digital imaging and a good, solid computer mouse.
Do you work with traditional film?
Not directly. We do not process film any longer. However, we will happily scan your prints and negatives into the digital domain for reprinting manipulation, color-correction and retouching if you'd like.
Do you do anything else besides head shots?
Though head shots are what we do most, we can print anything you bring to us. Feel free to bring your projects to us.
Do you have any examples of your work I can look at?
Several examples of our work are available on the Samples Page.
Do you have a list of photographers I can look at?
The Gallery Page offers a growing list of photographers who work with us on a regular basis. Click on a photographer's name to see contact information, links to professional sites and (in some cases) examples of their work.
Do you have a price list I can look at?
A complete price list is available here. Or you can download a printable pdf here.
What is the nature of evil?
Evil is the absence of empathy. And that's just for starters.
What does "Argentum" mean?
Remember your periodic table of elements? Remember how you were supposed to memorize the whole thing but you never really got past H (Hydrogen) and He (Helium)? Maybe you got as far as Li because Lithium was the name of that Nirvana song? Well, drop down a little further on that list. You'll find Ag. That's silver. The Latin for Silver is Argentum. And what's the most important component of photographic film? You guessed it.
Ask Argentum
Got a question not answered here? Is there something you want to know?
Drop us a line. We'll listen.